Please note that your response could be delayed if you do not provide this information
Please include dates, and times, the exact phone numbers you have tried to call and any steps to reproduce the issue 
IMEI can be found via menus or often printed on a label under the battery, SIM number is printed on the SIM card
Please note the firmware version that you device is currently running, this is usually found via navigating the menu screens on the device
Please include the Country and the Region that you are currently using the device in
Please include photos of the screen of your device, any error messages shown, and signal/registration status
If you are not the end user please provide contact details for the end user to allow us to get directly in touch with them, this can often help resolve the issue sooner
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 If you have any additional information or updates you can respond to the email confirmation you will receive